30 Days of Customer Success

I’ve been on the road for what feels like the last five weeks and have hardly been home at the weekend. So when I got back to London from California this weekend and walked through our local shopping area, I was somewhat surprised to see that Christmas had arrived.

The shops and streets are sporting festive decorations, and all the bars and restaurants are advertising their Christmas menus.  I’m a fan of the holidays – but not in November.

So in an attempt to defer Christmas (for now) and get through to mid December without having to see Santa Claus: The Movie seven times, I’ve decided a distraction is in order.

So please join me in celebrating my very own countdown to the holidays – 30 days of customer success!

‘Tis the Season for #30Customers

Each working day over the next six weeks I’m going to post a link on Twitter to a new customer story. These stories all inspire and show how enterprise business intelligence, agile visualization, and advanced predictive analytics are being used by our customers to drive collective insight.

At the end, I’ll summarize them all here in a blog.

Follow @jamesafisher and the hashtag #30Customers and not only will you not miss a single one, but by the time we’re done it will just about be time for the 12 days of Christmas!


Its June…Time for Tennis

Its the end of June and here in south west London where I live that means only one thing…Wimbledon.  So along with unseasonal weather that means that British tennis fans are typically now reaching the highest peak of their inflated expectations regarding the prospect of a British winner of this historic major championship.

Now what normally happens is that in about 10 days time they then enter the trough of disillusionment as all the British players are knocked out, the champagne is warm and the strawberries are running out.

However my own interest in Tennis was revived when I had the opportunity to co-present with former professional tennis player, broadcaster and SAP Ambassador Justin Gimlestob at Sapphire Now in Orlando.

Justin explained how analytics are now playing a huge part in the game, in his analysis of it and the fan experience.  Justin made me see a whole new tactical side to the game that frankly had been lost on me due to the hype and fixation around a British winner of Wimbledon. That appeals to my analytical nature and the result is that this year I’m watching and enjoying WImbledon once again. Although the sight of expectant British tennis fans draped in Union Jacks still turns me off a little…


You can see our presentation on the Sapphire Now website.  If you don’t want to listen to me then start the video at about 12minutes 30 seconds which is when Justin joins me.